Vionic offers FREE exchanges and returns for a refund within 30 days from the date of delivery. Please submit your request on-line and go to: returns.vionicshoes.com and follow instructions below.
To prevent delays with processing your refund, you must ensure that ONE RETURN LABEL is generated for multiple shoes being returned on one order.
STEP ONE: Go to returns.vionicshoes.com, enter your billing zip code and order number. Your order number is located on your packing slip and contained in your order confirmation email.
STEP TWO: Select the item(s) you would like to return or exchange from the options available.
For exchanges, choose the item you would like for the exchange. Please note that exchanges can be made for the same style you purchased, for a different color and/or size. Each item on an order is limited to one exchange.
(For multiple items, ensure you click "ADD ANOTHER ITEM" so you can generate ONE RETURN LABEL.)
STEP THREE: Print the label and return slip provided.
STEP FOUR: Repackage your merchandise in its original packaging, Don't forget to include your return slip and affix the label to the outside of the shipping box.
STEP FIVE: Drop off your package at any authorized United States Post Office location or give it to your mail carrier.
Please be advised that Vionic E-Gift Cards cannot be returned.