If you purchased from a Vionic authorized retailer, please initiate the return directly with the retailer according to the retailer’s return policy.
While some of our retailers are authorized to sell on Amazon, many are not. Vionic does NOT offer refunds or credits on products purchased from any unauthorized retailers.
Vionic does NOT authorize any of its retailers to sell on eBay. Accordingly, Vionic does not offer any refunds or credits for Vionic products purchased on eBay.
If you are not sure whether a retailer is an authorized Vionic retailer, please contact our Customer Care Team at 1-800-832-9255, Monday through Friday from 7:30 AM - 4:30 PM Pacific Time, or via email at firstname.lastname@example.org.