There are orders that may be designated as "On Hold" or "Suspected Fraud" status according to a set of established system parameters that requires further review of the order before it is processed. This process is in place for our consumer's protection.
These orders require further review by our Customer Care Team and is completed within one business day of the order date. If the order is released by our Customer Care Team, it will be processed.
You can expedite this review process by contacting our Customer Care Team via our toll free number at 1-800-832-9255, Monday through Friday from 7:30 AM to 4:30 PM Pacific Time, to verify your order and have it released.